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I’m
very disappointed
Only getting half the book, rest of files 0 Bytes.
I just purchased DesiringGod and have used half of my download attempts trying to download the last 6 files, the file is reported as successfully downloaded but is 0 bytes in size. I have checked where this finishes in the print copy of the book and indeed it is only half way through. Please sort this out.
Official
Responses
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It appears that our servers are now stable as the 'tide of users' from the beginning of the sale has stabilized and you should now be able to return and download titles that were not downloading correctly before!
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We're very sorry for this inconvenience. It appears we are having intermittent server issues due to the sale. We are requesting that users 'try again later' as the load on the servers becomes more stable.
Once again, sorry for any inconvenience and we're working as quickly as possible to remedy the situation.
EMPLOYEE
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We're very sorry for this inconvenience. It appears we are having intermittent server issues due to the sale. We are requesting that users 'try again later' as the load on the servers becomes more stable.
Once again, sorry for any inconvenience and we're working as quickly as possible to remedy the situation.-
Mark Wilson June 16, 2010 21:09So if I use up all 12 attempts during this time does that mean I get more attempts?EditDeleteRemove
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Nathaniel (Web Director) June 16, 2010 21:11We would recommend waiting until later to ensure you actually receive the download. However, if all the download attempts are used up, we'd be more than happy to issue additional attempts!EditDeleteRemove
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It appears that our servers are now stable as the 'tide of users' from the beginning of the sale has stabilized and you should now be able to return and download titles that were not downloading correctly before!
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