Only downloads half the book help!
Hi I just ordered the KJV #456983 and I can only download up to book 22 of 66 and I only have 3 download attempts left am very frustrated at this point,please help or refund-Thanks
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I have imported this help topic and your problem will be solved by a customer service email representative soon! Sorry for any inconvenience and thank you for your patience.
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bmoebri June 17, 2010 03:11I think I've got it Thanks for the fix,if possible can you restore some of my downloads in case I need to redo it,Thanks for all you do-blessingsEditDeleteRemove
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Nathaniel (Web Director) June 17, 2010 16:23Yes, we'd be more than happy to issue additional downloads if you contact customerservice@christianaudio.com and relay that request with your order number.EditDeleteRemove
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Nathaniel Keifer, Jun 17 10:10 (PDT):
Thanks for contacting christianaudio Help Desk and we're sorry for any inconvenience you've experienced.
Normally, one download attempt is sufficient to download an entire title. However, accidental clicks or the intermittent server issues we were experiencing yesterday could have caused a depletion in attempts.
I have added an additional 15 download attempts to your order and we can always add more if you need them.
Blessings,
christianaudio Help Desk -
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Good Job guys!,I will apply for the additional downloads,thanks for the timely help and great prices also!
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