Only downloads half the book help!

Edit Subject

Hi I just ordered the KJV #456983 and I can only download up to book 22 of 66 and I only have 3 download attempts left am very frustrated at this point,please help or refund-Thanks

1 person has
this problem +1

Solved

EMPLOYEE

0

Edit

Delete

Remove

Official

Nathaniel (Web Director) June 16, 2010 23:12

I have imported this help topic and your problem will be solved by a customer service email representative soon! Sorry for any inconvenience and thank you for your patience.

good solution! good solution! (undo)
- view 0 more comments
- bmoebri June 17, 2010 03:11
  
  I think I've got it Thanks for the fix,if possible can you restore some of my downloads in case I need to redo it,Thanks for all you do-blessings
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Nathaniel (Web Director) June 17, 2010 16:23
  
  Yes, we'd be more than happy to issue additional downloads if you contact customerservice@christianaudio.com and relay that request with your order number.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I have imported this help topic and your problem will be solved by a customer service email representative soon! Sorry for any inconvenience and thank you for your patience.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Nathaniel (Web Director) June 17, 2010 17:10

----------------------------------------------
Nathaniel Keifer, Jun 17 10:10 (PDT):

Thanks for contacting christianaudio Help Desk and we're sorry for any inconvenience you've experienced.

Normally, one download attempt is sufficient to download an entire title. However, accidental clicks or the intermittent server issues we were experiencing yesterday could have caused a depletion in attempts.

I have added an additional 15 download attempts to your order and we can always add more if you need them.

Blessings,
christianaudio Help Desk

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

---------------------------------------------- Nathaniel Keifer, Jun 17 10:10 (PDT): Thanks for contacting christianaudio Help Desk and we're sorry for any inconvenience you've experienced. Normally, one download attempt is sufficient to download an entire title. However, accidental clicks or the intermittent server issues we were experiencing yesterday could have caused a depletion in attempts. I have added an additional 15 download attempts to your order and we can always add more if you need them. Blessings, christianaudio Help Desk

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited
Cancel
I’m happy

0

Edit

Delete

Remove

Official

bmoebri June 18, 2010 04:21

Good Job guys!,I will apply for the additional downloads,thanks for the timely help and great prices also!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Good Job guys!,I will apply for the additional downloads,thanks for the timely help and great prices also!

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited
Cancel