Loading Profile...
christianaudio
imported this topic into its internal tracking system, Zendesk.
Downloaded Audio Skips, Repeats, & Does Not Finish
There is a flaw with two books I purchased and downloaded: "Revealed" and "Rekindled" by Tamera Alexander (audio by Recorded Books Inspirational). Part way through listening to a file it cuts off and starts playing from a previous passage.
For example: 'Revealed' Disc 12 at 1:03:10 stops and starts over with Disc 11, so the end of Disc 12 (the end of the novel) is missing.
The problem occurs on other Discs, but it is harder to detect because repeat does not start with beginning of disc or beginning of a chapter. I re-downloaded Disc 12 in wma format, and it has the exact same problem as mp3. (I did not make a note of which other files are bad, because I thought it was my CD that skipped).
For example: 'Revealed' Disc 12 at 1:03:10 stops and starts over with Disc 11, so the end of Disc 12 (the end of the novel) is missing.
The problem occurs on other Discs, but it is harder to detect because repeat does not start with beginning of disc or beginning of a chapter. I re-downloaded Disc 12 in wma format, and it has the exact same problem as mp3. (I did not make a note of which other files are bad, because I thought it was my CD that skipped).
I’m frustrated.
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
-
Inappropriate?So sorry for the inconvenience and be assured we are working to resolve this issue.
I would recommend trying the MP3 files rather than the WMA files as we are in the process of removing WMAs from the site completely.
However, we are checking our original source files and will let you know when we have a resolution.
I’m confident
2 Comments
Add a comment
This solves the problem
-
Nathaniel,
Since I paid for two defective products, it is time for the company to send me a set that is not flawed, or else return my money. As my original report stated, the problem is with mp3 audio.
I have spent several hundred dollars at ChristianAudio.com, and have had not problems except with the two Tamera Alexander books.
Thanks,
David -
David, I've imported this request to our customer service and they'll contact you about a refund.
EMPLOYEE
