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I’m
confused
Cancellation of monthly units
Nathaniel, I still haven't heard from customer service as of today, 8/1. Several weeks ago, you mentioned that they would be in touch to help me cancel my subscription (I am way ahead of credits that I can use.) Tomorrow is the billing day and I would not like to be billed as per usual. I also didn't see how to email customer service. Thank you, Ellis
Official
Response
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It seems that this service request was postponed for a while and we just now saw it.
I'm importing your request to our email system and customer service will contract you today. They'd also be more than happy to refund the recent renewal that you did not want.
In the future, you can contact or email customer service through this page: http://christianaudio.com/contact_us.php
EMPLOYEE
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It seems that this service request was postponed for a while and we just now saw it.
I'm importing your request to our email system and customer service will contract you today. They'd also be more than happy to refund the recent renewal that you did not want.
In the future, you can contact or email customer service through this page: http://christianaudio.com/contact_us.php -
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I’m
happy
Thank you. I had seen that message, but had not seen a change reflected in "My Account" status. So I didn't know what "SOLVED" meant. I appreciate your looking into it again.-
Sure thing, let us know if there is anything else we can help with.
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However, the subscription should be canceled and no longer active, as of July 22, 2010.